Data processing and retention

Roles

Famplified LLC generally acts as a service provider or processor for human-help context submitted by a customer and as a business or controller for account, security, and service-administration data. The exact role depends on the customer's use and applicable law.

Processing lifecycle

RingMyHuman receives an authenticated request, stores it, queues a call job, passes the minimum needed context to the configured call provider, stores status and decision data, and returns it through authenticated polling or an optional signed callback.

• MCP tokens are stored as hashes, not reusable raw values.
• Telephone numbers, tokens, complete transcripts, and full agent context are excluded from ordinary application logs.
• Call artifacts use private encrypted object storage when enabled.
• Terminal callbacks are signed, timestamped, replay-limited, and retried through a durable queue.

Retention and deletion

The production baseline expires call-artifact objects after 90 days. Customer-configured settings and legal or security needs may require a different period. Request metadata, decisions, authentication records, and delivery audit history are retained as needed for service integrity and are not silently removed by the artifact lifecycle. Contact us to request account export or deletion; we will apply legal, security, fraud-prevention, and backup exceptions where necessary.

Service providers

Provider categories include AWS infrastructure and authentication, telecommunications and contextual call providers, operational monitoring, and customer-directed callback endpoints. A current subprocessor list or data-processing addendum may be requested at the contact address below.

Security and incidents

Controls include encryption in transit and at rest, least-privilege access, resource ownership checks, credential revocation, replay defenses, queue isolation, and audit history. No system is perfectly secure. If an incident creates a legally reportable risk, affected customers or authorities will be notified as required.

Requests

For a data-processing addendum, subprocessor information, export, correction, or deletion request, contact info@email.famplified.com.