Data processing and retention
A plain-language overview of how RingMyHuman handles customer and agent data across the request lifecycle.
Roles
Famplified LLC generally acts as a service provider or processor for human-help context submitted by a customer and as a business or controller for account, security, and service-administration data. The exact role depends on the customer's use and applicable law.
Processing lifecycle
RingMyHuman receives an authorized request, stores it before processing, shares only the context needed to perform the requested call, records status and structured decision data, and returns the result to the authenticated connected agent.
- Manually created access tokens are displayed once and are not stored in readable form.
- Operational logs exclude telephone numbers, readable access tokens, complete transcripts, and full agent context.
- Call artifacts use private encrypted storage when enabled.
- Agents retrieve durable request status and structured results through authenticated polling.
Retention and deletion
Call artifacts are removed after 90 days when that optional feature is enabled. Customer-configured settings and legal or security needs may require a different period. Request metadata, decisions, authentication records, and delivery history are retained as needed for service integrity. Contact us to request account export or deletion; legal, security, fraud-prevention, and backup exceptions may apply.
Service providers
Provider categories include cloud hosting and authentication, telecommunications and contextual call providers, optional website analytics, operational monitoring, and customer support services. Google Analytics processes website usage events only after a visitor allows analytics. A current subprocessor list or data-processing addendum may be requested at the contact address below.
Security and incidents
Controls include encryption in transit and at rest, limited staff and service access, account ownership checks, connection revocation, replay defenses, isolated processing, and audit history. No system is perfectly secure. If an incident creates a legally reportable risk, affected customers or authorities will be notified as required.
Requests
For a data-processing addendum, subprocessor information, export, correction, or deletion request, contact info@email.famplified.com.